Hygienic Craft and Beads – HygienicCraftnBeads does not provide refunds but we will exchange the product within 3 days. In case the product is physically damaged or a certain part is missing while the product is delivered please inform us within 24 hours for it to be replaced. Customers cannot cancel their order so please make up your mind before ordering any product from Hygienic Craft and Beads – HygienicCraftnBeads.